#ui/ux design #product design #system thinking
Business Travel Booking
Client: Zillious, Ebix
A B2B product, not available on app marketplace.
Re-design of entire business travel booking portal containing flights, hotels, trains, bus, cars, city-taxi, insurance, visa and forex.
Business travel booking is not that easy as it may look.
It has to go through a formal and lengthy procedure.
About
This is a comprehensive business travel booking solution designed to cater the complex needs of large enterprises. It allows users to book flights, hotels, trains, buses, and cars with add-on facilities like travel insurance, foreign-exchange and cab/taxi. It has a streamlined process and supports post usages like reimbursement.
Client's brief
“Primarily, we want to enhance the experience of our end consumers and make the product best in its class. For this, we need to re-design the entire portal, starting with flights and hotels."
Problem statement
"The current product is functionally working but it was not serving competitive design and user experience as compare the market. It may has various design issues since it was not designed by professional designers."
Scope
Initially, the scope was to re-design the portal for flights and hotels booking but in the middle of the project the client added bus, train, car, insurance, forex, airport taxi and car rentals.
Our Contribution
Overview
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Problems resolved
• Painful user journey
• Lengthy processes
• Lack of system thinking
• Disintegrated products
• Lack of associated features
New product features
• Quick add travellers
• Book multiple items for trip
• AI base search results
• More automated processing
New UX features
• Streamlined process
• Integrated products
• Smart search results
• Approval reminders
• Upcoming trip reminders
New UI features
• Easy & minimal design
• High user efficiency
• Quick CTA buttons
• Modular UI elements
• Easy modification
Design Process
Major parts of the process are kept hidden to maintain confidentiality.
Only allowed screens are shown here.
The Client: Zillious, Ebix
Zillious is Asia's leading software technology provider for business travel planning, booking and management.
They serve 85% of the top travel management companies in India. Their clientele is large enterprises (e.g. HCL, Infosys) and travel agencies.
They provide innovative and cost-effective technology services and software solutions to their clients, to help them streamline their business processes and achieve a competitive advantage.
Detailed Process Study (a part of research)
Removed unnecessary steps, added missing features, integrated parts, optimised for speed and so on.
Login Process
Reduced user efforts and mental load; added automation and new features.
(Clear communication helps users to understand better.)
Responsive and Modular Design
Modular blocks, customise, add or remove blocks as per client's (customer) needs.
Flight Booking
fill itinerary
Preferences (pre-filters)
Desktop Version
Available Flights
One-way Flight, Desktop Version
Flight and Hotel Details
Personalise Flight Booking
Hotels Search Result
Hotels, Map View on Desktop
The rest of the screens are not shown here.
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